For car dealers, this isn’t their first rodeo. They’ve lived through recessions and economic downturns of all shapes and sizes, OEM bankruptcies, onerous factory image overhauls and all manner of upheaval — and survived. But even by the standards of …
The cover treatment of this issue of Canadian auto dealer was an inspired idea from the publisher, Niel Hiscox. And it was a good one. Even in the midst of a global health crisis, there are other major forces reshaping …
The cover of this issue was designed to get your attention — so you would read this note. Amid all the upheaval and adjustments we’re making as a result of the pandemic, I felt it important to change focus for …
Over the past few weeks, I’ve had the privilege of speaking with dozens of amazing car dealers across the country. They are holding up well. They are adapting. They are innovating. But make no mistake, they are hurting. Some describe …
I love this time of year. It’s finally warm in Toronto, and no doubt across most of the country as well. Everything is green and growing; the picture of new, vibrant life. It’s a time of renewal. A time of …
The news is now dominated by questions around reopening and restarting the economy. That’s good. The economy can’t sustain the level of lockdown we’ve endured through April. Your businesses can’t sustain it, nor can mine. Here’s the challenge, as we …
We have all just gone through, and continue to experience, the most difficult stretch in our industry’s history — and perhaps in history. No one could have fully imagined the entire world grinding to a halt, with commerce all but …
Car dealerships sit at the epicentre of many communities across Canada. They are gathering places where people drop off their vehicles for service, socialize and visit to shop for their dream vehicles. Dealerships have been adapting their stores to create …
I don’t know where to begin. But I need to say something, so here goes… Let me start with this: car dealers are the most creative, entrepreneurial, and community-minded group of people I have ever met. The situation we face …
As we prepped this issue of Canadian auto dealer, our editorial, sales and video teams were all knee deep in our plans for covering and attending the CADA Summit, the Canadian International AutoShow and NADA — all which happen within …
Experiential retail. Direct-to-consumer commerce. Look for a lot of coverage on these two topics (closely linked topics, in fact) in Canadian auto dealer in coming issues. They are very important in terms of the current transformation of retail across categories. …
To truly understand what was happening on the factory floor, Taiichi Ohno, the creator of the Toyota Production System, advocated for something called the “Gemba Walk.” The idea was for managers and leaders to regularly walk around the factory and …
