OEMs demand it, customers expect it, and dealers want to deliver it: a great customer experience. We talked to dealers to find out how they are adapting. Kate Latis, who began selling cars in 2020 with Maranello BMW in Vaughan, …
BRITISH COLUMBIA NCDA reveals winners of Green Star Dealer Awards The New Car Dealers Association of BC (NCDA) recently announced the winners of the Green Star Dealer Awards, which are meant to highlight the outstanding work a dealership has done …
B.C.-based Vicinity Motor Corp. (VMC), which manufactures a compact electric delivery truck, is partnering with Dealer Solutions Mergers and Acquisitions (DSMA) to find Canadian dealers interested in retailing the product. VMC is already retailing its 1200 Class 3 trucks in …
Salespeople need to be people-driven and not profit-driven when dealing with customers, said a North American automotive sales trainer and recruiter. He believes change starts with upper management. Brian Maxwell, who is based in Florida and has done some consulting …
A used car dealer with almost 30 years in the business and a background in developing software technology for automotive auctions created a service that is being marketed as revolutionary in the way dealers and transport companies ship vehicles. Igor …
Marv Jones Honda is celebrating 50 years of operation, though the founder has retired and passed the reins to his son while the original dealership has long since been replaced by a newer one. The New Car Dealers Association of …
The President of Finch Auto Group personally donated $5 million to a London, Ont., hospital for mental health research. Ryan Finch, whose company is headquartered in London, recently made the landmark donation to St. Joseph’s Health Care because he feels …
The Global Automakers of Canada (GAC) is honouring Don Durst for his 51 years in the business with a bursary to be given to a student entering Georgian College’s Automotive Business School of Canada (ABSC). The bursary, known as the …
AutoCanada is in the early stages of putting together a plan for its dealerships to encourage young women to consider a future career in all aspects of the company. “You need to be intentional and that’s really, really important. It …
ChatGPT can help salespeople leverage online communication with their customers if they are willing to embrace the technology and use it properly, according to Steve Roessler, Chief Evangelist Officer of DriveCentric. “I’m not a tech guy, I’m a sales guy …
Generating more opportunities from e-leads and phone calls from customers is critical to the success of a dealership if it is willing to use updated strategies that include immediate replies and videos, said an expert in the field. Hector Bosotti, …
Steele Auto Group, the biggest dealership in Atlantic Canada, has discontinued its relationship with ALL EV Canada after less than two years. The dealer group announced its decision earlier this week on social media, indicating it will take effect June …
