Canadian auto dealer senior editor Todd Phillips interviews Peter Viney, CADA’s Industry Relations Manager about the speakers and sessions at the 2024 CADA Summit being held Feb. 14, 2024 in Toronto. The event is sponsored exclusively by TD Auto Finance.
Salespeople need to be people-driven and not profit-driven when dealing with customers, said a North American automotive sales trainer and recruiter. He believes change starts with upper management. Brian Maxwell, who is based in Florida and has done some consulting …
Québec tops all other provinces when it comes to vehicle theft, particularly when it comes to Montréal. But Toronto is moving up the ranks as well; many thieves from La Belle Province now operate out of Ontario, according to Tag …
CarGurus released an ebook, called The Art of Online Reputation Management, meant to provide dealers with a head-start on collecting reviews for the next year. The ebook includes reputation management strategies from its Top-Rated Dealers on building trust with consumers …
The Canadian Automobile Dealers Association recently launched its new CADA 360 Security Services program that includes a comprehensive solution powered by RecovR. The news was announced by CADA and Kudelski IoT, a division of the Kudelski Group, on June 5. …
A boost in new vehicle inventory combined with moderating prices helped propel customer satisfaction with the overall vehicle buying experience upward, according to J.D. Power’s 2023 U.S. Sales Satisfaction Index (SSI) Study. Released just this week, the survey found that …
Increasing regulatory attention related to consumers in the Canadian automotive industry has many dealerships scrambling to find the tools necessary to fall into compliance. This week, HeyAuto, an “automotive ecosystem made up of a suite of products and services to …
