New decision-making tools put more choice in the hands of the consumer It’s no secret that retail’s old habits are shifting. Consumers want more transparency and control and they want efficient and modern processes. It’s a tune that Derek Sloan, …
Québec’s Law 25 is a prelude for what’s coming up in Canada, while CDP (customer data platform) is more than just cooler talk among digital marketers. These trends are set to reshape the industry, as consumer data collection takes on …
Dealers can expect similar demand for new and used vehicles in the months ahead. As we near the end of the year, it is clear that used vehicles remain the go-to option for many consumers. And yet, new vehicle inventory …
From physical threats to cyberthreats, dealerships are facing more risk on all sides. We look at what you can do to help reduce your risk. Not a single player in the automotive industry, from OEMs to dealers, suppliers, and consumers, …
Better tools and equipment, workshop technology, and communication and training can save time, boost profits, and put a smile on your technician’s face. Automating parts of a technician’s job to make life easier and free up time for other tasks …
The path forward for Finance and Insurance involves change, improvement, innovation, and surviving a more watchful regulatory environment. Andy Mayers, Lender Solutions Strategist at Dealertrack/Cox Automotive, made an interesting comment when discussing the future of financing in a 2023 Reuters …
By all appearances, automotive retail’s buy-sell market is similar to 2022 — with the exception that there is now a shift in dynamic. Last spring the market was hot but interest rates were rising, signalling a major impact on financing transactions …
The rise of electric vehicles and the trend of increasing popularity among consumers will have an impact on fixed ops—both the department and its profitability As governments push for greater adoption of electric vehicles and automakers prepare to launch more …
Ontario-based DealerAI launched an AI chatbot that aims to achieve automation with customer service and provide timely, accurate, and consistent answers to consumers Canadian auto dealer talked with Baris Akyurek, the Director of Marketing Intelligence at AutoTrader, which released first …
A Canadian F&I warranty provider aims to improve the vehicle ownership experience through the chemical products it blends and manufactures. Dealers may remember the story of an F&I warranty provider that, during the early stages of the pandemic, retooled its …
Digital Air Strike released its ninth Annual Automotive Customer Experience Trends study at the 2022 NADA Show in Las Vegas, Nevada, offering dealers, lenders, OEMs and providers information that they can use to improve the vehicle ownership experience. The company …
There is some good news for dealers in the federal budget that was released on April 7 by Chrystia Freeland, Deputy Prime Minister and Minister of Finance, which includes important measures on moving zero-emission vehicles (ZEVs) forward. Some of …
