Getting the approach just right is what counts in the F&I office. Overwhelm your customers and they buy less A December 2023 white paper by CDK Global sheds light on some evolving dynamics in automotive, particularly in the world of …
The game has changed, and dealers need to adapt their approaches to the new market realities During the inventory shortages of the pandemic, the sun was shining on used car operations in dealerships and they were certainly making hay. We …
The best F&I managers have a unique set of skills: business focused yet super customer focused A day in the life of a business manager, much like the iconic Beatles song, is often like a pendulum swinging between different personalities. …
New products and technologies mean the dealership’s business offices need new offerings and training Like the classic hit foretelling how “video killed the radio star,” dealerships are eyeing the threat of a similar disruption as EVs charge into our business …
Respect the past, but prepare for the future to provide a better experience. While flash catches the eye, it’s the desk that captures the deal. We all understand the crucial role desking plays in the sales process. It’s where terms …
A credit-first approach takes the guesswork out of which vehicles your customers can really afford. In our current world of evolving dynamics one word is starting to define the path forward for the automotive industry: that word is “affordability.” For a …
Study finds 76 per cent of dealers already had or will be integrating AI into their dealerships within three years. For years, the finance office in dealerships across the country has remained, for the most part, a bastion of tradition, …
More consumers are struggling with debt and higher interest rates. There are still ways to help them find the credit they need. In the automotive industry we know that shift happens. Our economy is skidding into uncertain times and many …
One point of contact for sales and F&I taking hold It is said that the only constant in the automotive industry is change, and the way customers are buying cars is no exception. Before the pandemic we talked about this …
The rise of digital automotive retailing has changed the F&I game The automotive industry has come a long way since the days of customers walking onto the lot and spending hours perusing the showroom floor. The rise of digital automotive …
Surviving the auto finance bubble burst! The last couple years have been a wild ride for automotive dealers. We’ve dealt with an inventory shortage that shook the industry to its core, and as a result, cars were appreciating in value …
