Canadian auto dealer Senior Editor Todd Phillips interviews J.D. Ney, Director of Automotive Practice at J.D. Power Canada, about the findings of the J.D. Power 2023 Canada Customer Service Index—Long-Term (CSI-LT) Study. The report found the market for service was back to pre-pandemic levels, and dealerships gained ground on the aftermarket. Ney also discusses the consumer service experience at dealerships and what brands and dealerships can do to improve their scores.
Peer-to-peer car sharing marketplace Turo has teamed up with the Vancouver International Airport (YVR) and Calgary International Airport (YYC) to provide vehicle exchange locations for its clients. As a next-step in broadening its reach, the company wants to ensure consumers …
At the NADA Show in Dallas, Digital Air Strike, the distinctive automotive Customer Data and Experience Platform (CDXP) company, showed off their rebrand into DAS Technology. The new name reflects the company’s expanded CDXP technology solutions and unique capabilities across …
In looking at consumer price index data from key parts of the automotive industry, DesRosiers Automotive Consultants found that April 2024 painted a picture of increases — for the most part. “Leading the gains was insurance premiums, the CPI for …
Canada’s Electric Availability Standards, which the federal government formally announced this week as part of its plan to eliminate gas-powered vehicles and replace them by 2035 with zero-emission vehicles, has drawn mixed reviews from some dealers and dealership groups that …
The federal government recently announced that a national summit on combating auto theft will take place on Feb. 8, 2024, in Ottawa, Ont., bringing together leaders from key sectors to ensure a coordinated response to this ongoing issue. “Collaboration is …
Georgian Chevrolet Buick GMC is one of Canada’s largest General Motors dealerships, and over the 40 years the Massie family has been running it, it has gained a great reputation in the Barrie community for good management and great service. …
