Canadian auto dealer Senior Editor Todd Phillips interviews Drew Collier, President and CEO of LGM, a leading Canadian F&I provider. Collier talks about the importance of male allyship in supporting women in the auto industry to achieve their career goals. He also discusses what LGM is doing internally to hire more women and minorities, and to support a more diverse future for the industry.
Dealers lukewarm about Ottawa’s ZEV standards
Canada’s Electric Availability Standards, which the federal government formally announced this week as part of its plan to eliminate gas-powered vehicles and replace them by 2035 with zero-emission vehicles, has drawn mixed reviews from some dealers and dealership groups that …
Cross-Canada snapshot
NOVA SCOTIA ABSC grads in the spotlight in Halifax On the eve of the CADEX conference in Halifax, N.S., last week, the Automotive Business School of Canada organized a special dinner event to celebrate the students that graduated from the …
Kia to use plastic material from 55-ton haul in B.C. in new EV models
Kia plans to use recycled plastic in its new electric vehicle models, pulled from a 55-ton haul reclaimed from the Pacific Ocean by the OEM’s global partner The Ocean Cleanup. The plastic was taken from Victoria, Vancouver Island, British Columbia. …
Canadian consumers are using credit for liquidity as financial resilience wavers
Canadian consumers are turning to credit for liquidity, with the average credit card balance rising as high as $4,000, according to the recently released Q2 2023 Credit Industry Insights Report (CIIR) of TransUnion. The company’s findings reveal a consistent increase …
Recommendations for dealers to verify buyer identification
As the number of vehicles stolen from dealerships by criminals posing as customers continues to rise, numerous recommendations are being offered by police services, industry associations, and insurance companies to try to prevent these situations. Following an investigation earlier this …
EV recalls cause Customer Service Index decline for first time in 28 years: J.D. Power
Customer service satisfaction among owners of BEVs is 42 points lower than among owners of internal combustion engine (ICE) vehicles,according to the J.D. Power 2023 U.S. Customer Service Index (CSI) Study, released Thursday. This is contributing to a negative effect …