OEMs demand it, customers expect it, and dealers want to deliver it: a great customer experience. We talked to dealers to find out how they are adapting. Kate Latis, who began selling cars in 2020 with Maranello BMW in Vaughan, …
The path forward for Finance and Insurance involves change, improvement, innovation, and surviving a more watchful regulatory environment. Andy Mayers, Lender Solutions Strategist at Dealertrack/Cox Automotive, made an interesting comment when discussing the future of financing in a 2023 Reuters …
Canadian auto dealer Senior Editor Todd Phillips interviews Peter Heasty, President of Baker Tilly WM Dealer Acquisitions, about the dealership selling experience. Topics include how dealers will know when it’s time to sell, what factors they need to consider, what …
Rising interest rates have created trends and changes in financing for dealers and consumers As the automotive industry starts to rebound following the disruption of COVID and the subsequent chip shortage, supply chain backlogs are slowly easing, which has led …
By all appearances, automotive retail’s buy-sell market is similar to 2022 — with the exception that there is now a shift in dynamic. Last spring the market was hot but interest rates were rising, signalling a major impact on financing transactions …
The DMS is the ‘source of truth’ for your information. It’s that system of record, and it connects everything The Dealer Management System (DMS) is a ubiquitous term for anyone working in auto retail. What does it mean today? In …
Dealers keep watchful eye on OEMs as some attempt to move the goalposts on their relationship status There is a growing anxiety among dealers throughout the world who are concerned about manufacturers either considering or actively changing the method in …
When it comes to social media and selling cars, Morgan Crosbie has become somewhat of a national celebrity. The salesman with Finch Chevrolet, Buick, GMC, Cadillac in London has a popular YouTube channel called Cars and Crosbie that has almost …
You own a small-to mid-sized dealership, your name hangs over the door, and you’re starting to think about retirement. Your transition out of the dealership could be smooth or rocky, depending on the decisions you make now, and how early …
Dealers are happy to be back in person for the much-anticipated dealer conference. The much anticipated in-person return to the CADA Summit 2023 was embraced by a sold-out crowd of appreciative dealers and CADA members, with another large group taking …
Louis-Yves Cloutier talks about 360.Agency’s newest product DRX 360 Louis-Yves Cloutier’s 360.Agency has been a familiar DMS presence in Canada for a decade now, and counts over 1,000 dealerships in Canada as customers. But now the company is announcing the …
CARFAX Canada, the country’s leader in vehicle history, announces the launch of a new vehicle valuation offering for dealers, History-Based Value. What has happened in a vehicle’s past—including any damage, how well it’s been maintained, how many owners it had, …
