We write a lot about succession in the pages of Canadian auto dealer — including this issue’s cover story. That’s because the core audience of our magazine consists of dealer principals, who think a lot about these issues. And other …
New and used vehicle sales in Canada will always fluctuate, and there’s not much dealers can do about it. Even the most agile dealership, with the best marketing outreach and customer retention strategies, will experience events that nip into the …
We thought we’d be on the downside by now. Case loads dropping. Economies opening. Stress levels associated with the pandemic easing back. We thought that’s where we would be by mid-April, but it’s absolutely not where we are. Instead, for …
You have to give the auto industry a lot of credit for trying. For an industry that prides itself on big-scale events, dramatic new vehicle launches, massive trade shows and conferences like the NADA Show and SEMA, and more recently …
We’re living in the combined contexts of the pandemic and its many impacts, and the dramatic transformation that is taking hold across the automotive industry. Amid all that, it’s easy to throw superlatives around. And as the line in the …
Cars aren’t the only things with blind spots. We all have them. As we go about our daily lives, focused intently on the things demanding our immediate attention, many of us miss the most obvious things happening around us. Consider …
Man, do we live in interesting times. As I write this note, we are a week past the Capitol riots in Washington. A week away from former Vice President Joe Biden’s inauguration and the concerns surrounding that transition: from a …
Just as people in the auto industry were starting to use the past tense to describe their experience with the pandemic, outbreaks of COVID-19 have sprung up across the country, and in some ways we are now back to where …
Amid the flood of information that comes through our inboxes, once in a while something really stands out. At a time when so much is expected to change in the automotive customer experience and the tools that support the retail …
One of the most important messages from the recent Auto Dealers Innovation Series & Expo (ADIS) was all about the need to innovate, experiment, fail, reassess, and experiment again. All companies — including car dealerships — need to develop an …
Admit it, we’ve all done it. In fact, it’s probably the norm more than the exception. What am I referring to? Attending an online event, minimizing the browser window it’s playing in, and carrying on with other work while a …
Producing the annual CADA Laureate award issue detailing the winners and finalists is always an amazing part of the Canadian auto dealer publishing schedule. Not only do we get to showcase the 15 finalists and three winners, but we get …
