Economic uncertainty and supply disruptions are impacting consumer behaviours. Recently, there has been a lot of interest by journalists and news outlets on the topic of vehicle pricing in Canada and the underlying effects of the increased interest rates. Acting …
Dealers need to borrow cash to run their businesses, but not all loan types are the same. Dealers need access to a ton of capital, and I mean a ton! Think about it, no dealership is sitting on enough cash …
Operating a dealership these days isn’t for the faint of heart. Are you still in the game? At this point in 2023, we find ourselves in a very crazy world. Dealers have many outside influences to consider as they attempt …
The automotive world can learn a lot from how other industries consistently deliver amazing guest experiences. Six years into my career, I made a significant pivot—from Xerox and the world of office printers to automotive when I joined the …
Government policies and economic twists and turns are disrupting our industry. If you are a dealer and are looking at the title of my column for this month you might be thinking that I have got the wrong end of …
Showing customers how used vehicles are appraised can help avoid negative experiences. For both customers and Sales Consultants alike, the final presentation and discussion of the trade-in appraisal number is often the most awkward, nerve-wracking and contentious part of the …
More consumers are struggling with debt and higher interest rates. There are still ways to help them find the credit they need. In the automotive industry we know that shift happens. Our economy is skidding into uncertain times and many …
As the industry returns to a more normal state, dealers will have to adapt and adopt some of the best practices from the pandemic. As we move past the midway point of 2023, it’s important to take stock of how …
Words for the wise as dealers navigate the murky waters ahead. As I was driving to a meeting this morning and listening to Squawk Box on CNBC, they were discussing the current state of the economy and what could lie …
Greater scrutiny means dealers need to remain vigilant about complying with financial services regulations The regulatory environment for Financial Services in the automotive industry is always in a state of evolution. Regulators conduct market research and respond to customer complaints …
The new battleground for success is providing an unrivalled customer experience. But what does that really mean? The terms “customer service” and “customer experience” are commonly used interchangeably. There are, however, key differences between the two, and offering great customer …
Sharing secrets to career success in the C-suite for automotive executives. Dealerships are complex organizations. Success factors are constantly changing so it’s important that your executive team is nimble and well rounded. They must be adaptable and have strong problem-solving …
